Refund policy

Return & Refund Policy

At Thomsa Studio Sale, every piece tells a story and carries the unique imprint of our creative process. Please read our return policy carefully before initiating a return:

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✅ Accepted Returns
You may return any item within 14 calendar days of receiving your order.

Returned items must be unused, undamaged, and sent back in their original packaging.

You will receive a full refund, excluding any shipping fees (if shipping was not free).

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❌ Non-Returnable Items
We do not accept returns for items that show signs of wear, damage, or impact.

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🔄 Exchanges
We do not process direct exchanges. If you would like a different item, please place a new order and return the original product.

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💸 Refunds
Refunds are issued to the original payment method within 7 business days after we receive your return.

You will receive a confirmation email as soon as your refund has been processed.

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📬 Return Address
SC Aimedesign SRL
Str. Regina Maria 18
Alba Iulia, Alba County, Romania
Phone: +40 723 624 280
Email: contact@thomsa.ro

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Note: Return shipping costs are the responsibility of the customer, except in cases where the product was delivered incorrectly or is faulty.